Leepfrog Technologies, Inc. provides its CourseLeaf software to more than 290 of the nation’s most academically complex colleges and universities to manage their academic catalogs, curriculum, section scheduling, and student course search requirements.
The Software Support Technician (internally referred to as Support Specialist) is primarily responsible for maintaining a channel of communication addressing all requests submitted by CourseLeaf clients. The successful applicant will achieve Support Team objectives by efficiently managing client communication, assign and follow through with client requests and efficiently troubleshoot software issues. The Support Specialist will provide feedback and recommendations in seeking solutions to issues while maintaining the highest client satisfaction.
Bachelor’s degree preferred; or three years related experience; or equivalent combination of education and experience. Customer support experience strongly preferred. A high level of Internet literacy required with strong knowledge of web systems, tools and applications. The ideal candidate must be able to operate in an entrepreneurial, small company environment with the ability to adjust to client schedules.
Current shifts vary between the hours of 7:00 am - 7:30 pm, Monday through Friday.
Generally, the Support Specialist will spend long hours sitting and using office equipment and computers. This position is considered sedentary and is located in a busy, open office area where regular interruptions occur.